Telkom
Cannot provide proper service

I initially signed up for the R399 Telkom ADSL deal with 1mb line and 5 gigs of data. The line speed was however very slow (download spped at average 10kbps), I phoned call centre to log a fault which the call centre responded that it cannot be fixed. So I emailed a cancellation of service. I then get a phone call from Telkom to confirm cancellation, during this, the consultant told me that the line in the area is fixed and it shouldn't be a problem, and offerred me a discount to stay with Telkom. I accepted this, and further upgraded to a 2mb, uncapped account. Something went wrong in the process and that altough the line was upgraded, the uncapped account was locked. I then phoned about 5 times on 1 day, but the problem could not be resolved. I phoned 1 week later and finally have the username and password for the uncapped account. However, the "allegedly" fixed 2 mb line is still extremely slow (download speed average 15-30kbps). Google speed test also shows its not 2mbps. When I log a fault, they said there is nothing wrong with the line. I am extremely frustrated because in total I have called at least 20 times and spent 30mins each time on the phone- issue remains unresolved

Company: Telkom
Country: South Africa
City: Cape Town

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