Vodacom
Samsung Galaxy Tab REPAIR

WTY EXP : 8 Feb 2013

I have been a loyal Vodacom client for 14yrs.

7 Feb 2013 - Visited Vodacom REPAIRS to hand in Tab. I got a number for exactly that. Mark had a reluctant attitude to help me from the start. I had hassles with my Tab since Dec 2012. Mark told me the problem was with Vodacom's network (3G to 4G going on for 2 months).

I asked Mark to at least check if the software on the Tab was up to date, which tech people did.

After the 7th, my Tab still gave hassles. Returned to Vodacom : 23rd Feb. Paola told me Mark came from Jhb, they were happy he was leaving end of Feb. It gave me impression they were also not happy with Mark's service.

- I work in the mornings. In afternoons I'm busy with 2 young children meaning I do not have time to run around town
- I DID visit Vodacom before the warranty expired
- Tab DID give me hassles long before the warranty expired
- I DID visit Vodacom before warranty expired
- The Vodacom "expert" basically told me to be patient with Vodacom's network...
- Mark did NOT advise me to hand in my Tab like he says he did

On the 1st of March I got a phone call quoting me R3600 for the repair. This is EXTREMELY unfair.

PLEASE can you help me?

Company: Vodacom
Country: South Africa
City: Somerset West

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