Vodacom
Samsung Galaxy Tab REPAIR

I had a problem with my Samsung Tab.

The Warranty expired on 8/2/13.

On 7/2/13, I took it to Vodacom repairs to HAND IT IN.

MARK told me the problem was with Vodacom's network changing from 3G to 4G.

I TOOK HIS WORD FOR IT and went home - is he not the expert?

On 23/2/13 I went to Vodacom again because the problem persisted.

They tried to update the software but couldn't so they sent it to Johannesburg.

Vodacom decided I must pay for the repair of the Tab myself.

Mark told everybody he told me to hand it in... This is a lie.

After a lot of emails, I rejected the ridiculous Quote of R3676.17 for a new motherboard incl labour (while a brand new motherboard can be bought in Cape Town for R2038)

Rudzani AND Su-aad said this quote was for a NEW HANDSET.

When I fetched the Tab on 15/4, the Tab would no switch on AT ALL.

MARLO sent it back to JHB.

When I got the Tab back on 25/4, it was just loosely PLACED in a too big box with a loose piece of pink sponge - NO bubble wrap or elastic like it came on the 15th of April. PLUS the Tab had a dent in the back cover... it obviously fell with the last people working on it.

I am NOT happy with the way Vodacom handled this situation.

Company: Vodacom
Country: South Africa
City: Somerset West

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