Vodacom
Repeatedly sending the wrong type of invoice

Right now my biggest wish is that I can leave Vodacom, but as a contract subscriber I am locked into a contract and since that is the case you evidently think you can just do what ever you want. I did not receive my monthly bill via e-mail, so last week I contacted your call centre to request it. A simple request you would assume, but a week later, being on the phone to your call centre more than two and a half hours, an e-mail, and what could only be described as the worst customer experience ever, it looks like mission impossible.

Despite explaining to your call centre agents exactly what I require, I have now received the same incorrect type of invoice 16 times, and in one call I received it three times in a row despite telling the agent every time. If that is not setting a new level of incompetence, then what is?

I would state this once more because there seems to be a miss understanding, I require the invoice like the interactive invoice that you were suppose to send out at the beginning of this month and did not do, that shows my itemised billing for all my Vodacom accounts, and the amount due for March 2013 including the date it will be deducted from my bank account.

Company: Vodacom
Country: South Africa
City: Customer Service

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