8ta / Telkom Mobile
8ta's incompetence continues

It is months since I have signed an 8ta contract and the bad serviced experienced from day 1 still continues. I have still never received an invoice and itemised billing. The week before last I called the call centre and requested that it be e-mailed to me but never received it. n 20 May I called again and spoke to Sifiso Madondo. I requested the thee- mail option be changed to postal. Sifiso also advised that he would e-mail my invoice. A few minutes later I received an e-mail but the bill was not attached. I replied ti Sifiso advising that there was no attachment. I have still not received a response or my invoice/itemised bill yet. In addition there appears to be a duplicate record for my phone number and nobody seems to be interested in fixing this. Using my phone number my employees details appear as the client. I then have to ask the the call agent to use my ID to search for my record. Immediately after calling the call centre one is directed to a survey about whether the issue has been resolved. This is pre-mature as one does not have time to check if there is delivery on the agents promise. The incompetetance that I am experiencing with 8ta is becoming very frustrating.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call Centre

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