Vodacom
Charge iPhone users Blackberry BIS service

New iPhone 5 was released earlier this yr so I upgraded frm a Blackberry service. I told Mpho at Brooklyn Pretoria Branch that I'll upgrade to iPhone bt I want to keep my Blackberry so I'll purchase a separate sim card to continue using my Blackberry service which obviously means UPGRADE TO iPHONE USING THE CURRENT SIM CARD AND PURCHASE A NEW SIM CARD TO USE IN OLD BLACKBERRY.
2day I phone the customer care line to enquire why my bill is so high & it turns out that Vodacom is continuing to charge former Blackberry users for the BIS service. The lady who I spoke to at the call centre actually had the nerve to imply that I communicated via "IMAGINATION". She also said that some people who upgrade to iPhone don't use the handset & therefore the BIS service still gets deducted. She wanted to only suspend the charge & not go further to have the charges refunded to me. I argued & said there was nothing vague about my upgrade request & I didn't communicate via "IMAGINATION". I was clear & I want the charges reversed. I'm sure there are many unsuspecting people out there being charged for BIS service they aren't using so Vodacom can line their pockets even more. Disgusting!!

Company: Vodacom
Country: South Africa
City: Customer Care Line 082111

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