Telkom
Debit order/ incorrect info from call centre staff

I increased the limit on my monthly Telkom bill debit order in November 2012 to accommodate additional services ordered. For the next 3 months December, January and February no debit order was executed at all. I phoned every month to query why this was so and was told that it takes 2-3 months to become - which in itself is laughable considering that the debit order has been successfully coming off this account for years. I end up paying at a supermarket and late because my local Telkom shop refuses to process payments. This month again by the 4th the debit order had not been taken from my account. So for the umpteenth time I phone 10210, confirm that the banking details are correct and was told by your call centre staff that the debit order won't run and I must pay at an Easy Pay outlet. This I did only to receive an incredibly snotty sms from Telkom this morning informing me that my debit order has bounced - hardly surprising since it is a transactional account used only for debit orders and I had already paid your bill from it. I want my bank fees incurred due to your staff's incompetence refunded and I want a written guarantee that this will not affect my credit rating

Company: Telkom
Country: South Africa

  <     >