Telkom
Telkom error costs the client

I had a debit order running for Telkom, suddenly the debit order stopped being processed, resulting in me phoning each month for 3 months asking them to debit my account, each response 'yes there's been an error we'll debit next month'. After the third month the line was suspended. Phoned them again explained the I've been begging them to just load a debit order and was told I had to do a manual payment of the arrears to be reconnected. Paid the arrears of about R1, 105 on the 7th December. 18th Dec - debit of R1, 000 (max limit they can take) goes off my account. Phone them, they said the debit order was pending on the 7th December and the consultant should've known this and not advised me to do the manual payment. Told them I would do a recall on the debit order and was told I would be charged penalty by Telkom for this. They would rather refund me in 3 days. So on the 23rd December get a phone call from Cash Focus saying in 5-7 days my account will be credited with R999.97. So Telkom incorrectly holding on to my money for two weeks (I'm losing credit interest on this) and then charging me 3 cents for their error. I"m not waiting 5 more days for my account to be credited.

Company: Telkom
Country: South Africa
City: Accounts

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