Telkom
Erroneous debit orders from Telkom totalling ~3k

I cancelled debit order's on my Telkom account in Nov 2012 as Telkom never seemed to bill the correct amount and I decided it would be easier to just do monthly EFT payments for my line.

I noticed the other day a debit order going off from Telkom and investigated further finding that there's been a running a debit order since Nov 2012! I phoned Telkom on 28 February 2014 and spoke to an agent who confirmed that my acc didn't have any debit orders associated to it and asked that I send through the transaction references which I did.

Noone got back to me and I had to reexplain my whole story to another agent as no actual dispute / ticket was logged on my account (call ref: 49253799). This agent appeared to be a lot more professional and his manager did contact me the following day requesting full bank statements (which I declined to give as I had copy pasted the relevant transaction references already) and then never got back to me again.

TO THIS DAY, a dispute has yet to be logged and it appears that noone at Telkom cares about this case. Doesn't matter how much I escalate - I've had to resort to HP.

The debit orders add up to almost R3, 000 which I want investigated an refunded

Company: Telkom
Country: South Africa
City: National Callcentre

  <     >