Mtn
MTN - Ineffecient staff costs money!

My cell phone contract expired on the 22 December 2012.I went to two different MTN stores to enquire about the process of not renewing my contract and switching to pre-paid. I did this knowing that other people have had difficulty doing this before at MTN and other networks. The consultant instructed me to switch to pre-paid via the MTN call centre and my contract would then automatically be cancelled. I switched to pre-paid mid Jan and a debit order of R380-00 still came off my account. This means that R380-00 was deducted from my account even though I received no data or airtime. MTN and all other cell phone networks are mocking the consumer protection act.

Company: Mtn
Country: South Africa
City: Cape Town

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