Mtn
NO HELP REGARDING MALFUNCTIONING VOICEMAIL BOX

I cannot access my voicemail. After scouring an automated voice menu for a direct number regarding malfunctioning voicemail, I was finally put through to a call center agent, to whom I explained the issue.
Her immediate response was to ask me a torrent of personal questions. I asked why they would need sensitive details to fix a technical issue. With no explanation, I was expected share my ID number, address, banking details etc. She didn't specify whether she needed my details from RICA or from my contract, as those were filled out at different times and had different details.

She then said she couldn't proceed as my banking details are incorrect. I asked how that is possible if I had verified details of my MTN statements and debit order - I only have ONE BANK ACCOUNT! She told me i would have to go into the branch to rectify the issue. I suggested she connect me directly, at which point my call was dropped. I am upset because the new concept of the "MTN Password" had never been explained to me, despite being on MTN for over 10 years. Sensitive details demanded over the phone and NO SERVICE or tips that did not require personal details were imparted. POOR AND UPSETTING TREATMENT

Company: Mtn
Country: South Africa
City: Cape Town - Call Centre

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