Standard Bank
Inept service, Poor knowledge and attitude

Internet Banking - Twice in three weeks, could not log in to Internet Banking, using correct login details. Error message saying incorrect details. For the second time in three weeks, had to spend an hour at the branch to change ATM pin, create CSP and password.

When I asked the call centre agent as to why the problem was recurring, she stated that the only reason this could happen, was due to incorrect details being entered.

Now being an educated individual who learns from his mistakes the 1st time, i checked all my details, :Uppercase, digits, spelling etc" to ensure the details were correct, so i know the call centre agent is completely incorrect, yet she stubbornly refused to point out why the issue was recurring.

As someone who has been a Standard Bank customer for the last 15 years, will be moving my business at the earliest.

Standard Bank Epitomises How bad Service Levels have become in SA, pathetic!

Company: Standard Bank
Country: South Africa

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