Telkom
Delayed reponse on reported fault

As a family we are highly concerned about the time that it has taken Telkom to attend to the fault that we reported on our landline number - 011 648 8794. We request urgent attention as this is affecting the business that we run from home.

On Tuesday, 5 February 2013, my mother, Cate Bompas, logged on Telkom's online reporting service [URL Removed] and reported a fault. Here is the reference number she received: 1504CRZ05021

A technician eventually came to check the fault on Thursday, 14 February 2013, but didn't fix it and promised to return, which he hasn't it. It is now Wednesday, 20 February 2013, and the phone remains unusable.

We are prevented from logging the same call twice by Telkom's online and telephonic reporting systems. There is no evidence to suggest that this make its service more efficient. Every time we call in, we get vague answers about when this will be attended to.

I feel that we have given Telkom sufficient time to attend this, therefore this complaint cannot be perceived as slander or letting off steam. I would highly appreciate it if Telkom can please fast track this repair.

Company: Telkom
Country: South Africa
City: Johannesburg

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