Mweb
Resetting of Password and Cancelling of Contract

After replacing all my PC and ADSL infrastructure at home after lightning damage I wanted to connect to my MWEB account after everything was set up.

Only to find out what process I had to follow to reset my password. They where going to email me a word document that I had to complete and attach a copy of my ID Book before they could send me a new password. (As per Technical support)

(Lets remember, I don't have Internet at this stage)

I then phone Telkom and they created a new ADSL account for me in 5 minutes and I was up and running. The following day I tried to cancel my MWEB account. The account department could change my password without this hassle but I had to complete another work document to cancel the account.

I mean seriously, it is easier to make amendments or cancel my bank account / insurance / medical aid etc. Not my Internet Dial-Up...

Double standards and bad processes are making it difficult to deal with this Service Provider.

Company: Mweb
Country: South Africa
City: Johannesburg

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