Mtn
Horrendous service. Billed 4 phone under warranty

I bought a BB 9900 at Foschini in April 2012.3 weeks thereafter, 1 of the keys came off. As I know how long it takes to be fixed, I continued on with the phone as it was the "sym" key & the phone was still usable.
4 weeks ago, my phone went off & wouldn't start up. So I had no choice but to take it in. I told the Foschini person that the key broke a while ago, & that she should request to have it fixed. I was told it would take 2 weeks to repair and as it was under warranty, all costs would be covered. So 2 weeks later I start calling to check where the delay is-I'm told after she enquires with MTN, that "I broke" the phone & therefore am liable for the charges (R2220). I'm so disgusted with this. Why would I break a phone? I have been inconvenienced without it? No one at HVRC cared after daily telephone calls, they still use the generic scrips on me. No manager has come forward - please listen to the recorded calls.
Every day for the last 2 weeks, I called MTN HVCR. Each day I'm told I will receive the next day or 2.I have been promised the phone would be delivered, last week Thursday, then Monday, then today, now when I called today, its Friday. I want my ph and R2220! HELP. Its 4 WEEKS!

Company: Mtn
Country: South Africa
City: HVCR

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