Foschini
No accountability or customer service mindset

I bought a BB at Foschini in April 2012.3 weeks thereafter, 1 of the keys came off. As I know how long it takes to be fixed, I continued on with the phone as it was the "sym" key & the phone was still usable.
4 weeks ago, my phone went off & wouldn't start up. I had no choice but to take it in. I told the Foschini person that the key broke a while ago, & that she should request to have it fixed. I was told it would take 2 weeks to repair and as it was under warranty, all costs would be covered.2 weeks later I start calling to check where the delay is-I'm told after she enquires with MTN, that "I broke" the phone & therefore am liable for the charges (R2220). I'm so disgusted with this. Why would I break a phone? I have been inconvenienced without it? After sending an email to Cindy Wade explain this saga, she stops responding.
Every day for the last 2 weeks, I called Foschini. Each day I'm told I will receive the next day or 2.I have been promised the phone would be delivered, last week Thursday, then Monday, then today, now when I called today, its Friday. No one thought of going the extra mile and FETCHING my phone from MILNERTON or rushing MTN.I want my ph and R2220! HELP. Its 4 WEEKS

Company: Foschini
Country: South Africa
City: Canal Walk

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