Telkom
Telkom's idea of fixing a problem

I called Telkom more than 2 weeks ago to report a fault on my adsl line, they said that my port needed to be refreshed, and so they did. The problem persisted, the problem was that my line was so slow i could hardly check my email. I called them again and they sent out a fault report, I got the reference number and they called back to say the problem was fixed and they closed the fault. I called back to say that the fault was not solved and logged another complaint. This has been a back and forth game now for quite some time and I'm sick of it. I pay for a 1mbps line and a decent ping, what I get is a 910ms ping and a 0.28mbps download speed.

I need the technicians at telkom to solve my problem and not just say they did just to close the fault and boost their statistics for faults closed.

[URL Removed] line speed test: [URL Removed]

Company: Telkom
Country: South Africa
City: Gauteng

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