Vodacom
Call Centre (incl Managaer) cannot explain

This is my email with my complaint sent to Vodacom several times. NO reply/feedback, nothing:

Please correct the following error on my account:

2012/10/02: R100 penalty was wrongfully added to my account.
I contacted the call centre and R100 penalty was removed.

2012/10/17: Another R100 penalty was wrongfully added to my account.
2012/11/03: The wrong amount of R201.51 was charged to my account?
No logical explaination can be supplied by the call centre - I must jus pay it!

My contract premium of R380pm was paid in full and up to date, but my children's phones were suspended in Jan 2013.
I paid the R118 arrears which the call centre yesterday ordered me to pay and I faxed the proof through. Just to get my children's phones reconnected. (Proof Of Payment attached)

Can this amount be refunded please?

I am really disappointed in the way my account is handled and the fact that the call centre are unable to explain why I must pay R118, but I MUST just pay it!

Hope to hear from you soon.

Friendly regards.

Company: Vodacom
Country: South Africa
City: Limpopo

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