8ta / Telkom Mobile
NO SERVICE DELIVERY FOR CONTRACT

We applied for 2 cellphone contracts for a business, 1 new number and 1 sim swop from a current number. The paperwork was completed in store on the 27th of Jan 2013 and we were told that our sim cards were to be activated within 48 hours. For the last 2 weeks we spoke to 6 people including the manger and called numerous times daily to inquire about the delay. Finally the 1st sim card was activated after more than a week of continually following up with them. Today the 12th of Feb 2013 my 2nd sim card is not yet active (it was supposed to be transferred from Vodacom to 8ta) however it was deactivated at Vodacom and my customers have been unable to reach me on our primary business line for over a week now. The daily response to our calls is always, "We will see what is going on and will get back to you" - which doesn't happen. The 8ta manger Woodlands told me that he was offended by my complains and he refused to give me his surname when I wanted to take up the matter with someone in a more senior position. I have not received the service promised and my business is suffering because of 8ta's negligence. The manger is aware of my frustration but has not done anything to improve it.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Woodlands

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