Vodacom
Failure cause additional costs

I requested assistance from the Branch Manager in Cape Town to ensure I cancel my contract as it had expired in September 2013. Having left Virgin for the same poor service I wanted to avoid a case where I am invoiced for a contract that I had taken steps to cancel. I was advised to complete a cancellation form and send a copy of my ID. Which I did and I have proof of this. After receiving another invoice in January 2014 I went to the office to confirm what had happened. The contract was however not cancelled and went into a month to month automatic contract. I was then informed about the correct process which is to contact their cancellation line and cancel the contract. I was mislead by the branch manager that the contract was cancelled and I want my money back. That would be fair but there is no such process available so at Vodacom. So here I am again...

Company: Vodacom
Country: South Africa
City: Cape Town

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