Vodacom
Call center agent was very rude and unprofessional

Hi
Today on the day of 05 February 2014 at 11H56 am, i contacted vodacom credit department regarding my account. i was double billed on the 1st of February and when i called vodacom i was told the matter can only be reversed by the credit department and they operate during the week. Today i spoke to Kay Ravat and before i could state all the facts he/she disagreed and cut me off, i was then put on hold on the account that he/she is checking my account. After a minute or so he/she came back on the phone and in a very rude manner broke down what he/she cut me off trying to explain at the beginning of the call. Some of the information he/she was trying to give me was incorrect and when i tried correcting he/she kept on cutting me off telling me that the line will be switched off until i pay. i finally got a chance to speak and explain what had happened and that the reason why i am calling is that i want to settle the correct outstanding amount and get my account square, again in a very rude way he/she told me that i should not have paid the January bill as i did and from the manner he/she spoke to me on they where saying to avoid being treated rudely. This is not how key customers are

Company: Vodacom
Country: South Africa
City: Credit Department

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