Virgin Mobile South Africa
18 days to "transport" cell phone numbe

My Virgin Mobile contract came to an end 31/01/2014. I spoke to the Customer Care line mid January to confirm termination, with final payment due 15/02/2014. On 17/01/2014 I entered into a new contract with Vodacom thru Cellucity Somerset West, and obtained my new cell phone. My existing number was to be "transported" to my new phone, as arranged by Cellucity. On the 24th January I was informed by Cellucity that I have to change over & use a "Pay as you Go" before the transfer could take place. This I did on 24/01/2014.IT IS NOW 4TH. FEBRUARY, AND I AM STILL NOT CONNECTED, AND CANNOT USE MY NEW CELL PHONE. I have been informed by Cellucity that Virgin Mobile are causing the hold-up by not releasing my number to Telkom. Every one I speak to blames someone else, the result, still no use of phone! Can you help?

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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