Virgin Mobile South Africa
VIRGIN BLOCKED MY LINE IRREGULARLY

I have 2 phones on top with Virgin Mobile for which I pay approximately R258 per month. My one line is suspended for more than 24 months, and the other for more than 4 months, whilst my debit order gets submiited and paid every month by ABSA. It is virtually impossible to contact either customer care or head office telephonically, as after an hour on the line to Virgin Mobile my vodacom airtime either runs out or the phone battery gives in. It is therefore not possible to contact Virgin Mobile. The net result is that my contracted service has been erroneously and irregularly suspended by Virgin Mobile. I have paid for a service that Virgin Mobile was either unwilling or incompetent to provide. I have therefore cancelled my contract on 15 January 2014. I am however still required to give a month notice. I object to the demonstrated fact that Virgin Mobile has the authority to unilaterally decide which clauses of the contract it wishes to selectively enforces or comply with. I dont want the contract or historic non performance to be reinstated, I want my monies refunded and the numbers terminated.

Company: Virgin Mobile South Africa
Country: South Africa
City: CUSTOMER CARE

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