Vodacom
Account Query and Capping Vodacom Data

After receiveing a ludicrous bill from Vodacom on my data usage, I now have to wait a minimum of 24 hours for them to investigate my account as they cannot tell me how many gigs over the contract I was, however they can bill for it. Makes me question the whole billing scheme???

I have now spent 2.5 hours on the phone trying to sort this out, after being ping ponged between the accounts queries and data queries line. I am still awaiting a call from the supervisor, but somehow feel Christmas will come before I receive that.

I now want my account capped and there is no such facility online to allow you to do this. Do i have to spend another 2 hours on the customer care or data query line to sort this out too??? What is customer service (or should i say, lack thereof) comming to?

Please could someone contact me to sort this out.

Regards

Very angry custome

Company: Vodacom
Country: South Africa
City: Gauteng

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