Vodacom
No resolution in sight

My account with Vodacom is in "arrears". Why is this when I have faxed, emailed and spoken to over 14 consultants regarding proof of payment. This is been going on since Nov 2013. I have paid you, you see the amounts paid and various complaints logged reflecting on your system, but you are not efficient enough to credit my account. I went to do an upgrade on Saturday, account still in arrears, no upgrade could be done. You softlocked me twice, but you have my money. I am holding off payment for my current month account until you resolve the so called "arrears". You are up my credit record because of your incompetent accounts department. I do not like to complain or whine, but you give me more than a reason to do exactly that. You take my money, do not credit my account, so I give you bad customer service rating. Are you short staffed? I can help you employ a few competent individuals.. you know ..ones that are not trained to and want to actually work. Now I go to Mtn for a new contract, but you dont really care because I am just another number in your queue. Sad and disappointed.

Company: Vodacom
Country: South Africa
City: Call Centre

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