Vodacom
CANNOT USE YOUR SERVICES BUT YOU ARE HAPPY TO BILL

In November 2013, i changed my contract to the U-Choose Smart M. I had no problems loading airtime on in December. Then January came, and I could not load airtime on, not from my bank account (tried that 12 times), not from your vodacom stores (tried that twice with the customer service person at Cresta), via a prepaid voucher. (Long story of running from pillar to post inbetween). The technician at cresta tells me its the phone and we arrange for me to come back the following day to get a new one. I go back yesterday and he isnt there. A new technician says its not the phone, and then loads aitime on, and wow, it loads its. In the process of doing so, he takes my microsim out, and activates my vodafone protect. I dont know the code. Vodaphone protect only allows you to get a new code, by sending it to your phone and not your email. How DUMB is that, you CANNOT get into your phone WITHOUT THE CODE, and there is no option to send it to your email. I then called into technical support, the agent says he will log a request (ref no S3-06H3J-J89QM).

Please just sort this out, ive have had no external use of my phone for 2 weeks prior to yesterday morning, and now i cant use it again.

Company: Vodacom
Country: South Africa
City: Gauteng

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