Vodacom
Vodafone Protect Application is a waste of time

To: Whom it may concern

I right this complaint being totally frustrated and unhappy at the bad service I am receiving from Vodacom. I have a Samsung Note 3 that was bought from Vodacom. It comes pre-installed with Vodafone protect application.

I activated this application on 20 January 2013, I had to restart my phone this morning because I restored some old information. The phone restarted, I put in my pin code, lock code and then Vodafone protect asked for a pin which I have forgotten

I tried using the forgot pin option on the phone, it said it will e-mail me the instructions on how to reset the password on my e-mail address. The e-mail stated the following " We received a request that you want to reset your PIN for Vodafone Protect. To proceed, click the link below:
[URL Removed] If you did not request a PIN reset, please ignore this email.

Vodafone Protect.

When I follow the link to [URL Removed] it does not have the reset password function.

I have tried to call and e-mail various departments without any joy. I just keep being transferred from one department to the other.

Could your'll please sort this system glitch out. Please??

Company: Vodacom
Country: South Africa
City: Customer Car Vodafone Pr

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