Vodacom
IPHONE 5S SENT FOR REPAIRS, RETURNS UNREPAIRED!

UPGRADED TO iPHONE 5S IN DECEMEBER, OUT OF THE BOX THE PHONE'S SCREEN WAS LOOSE AT THE TOP RIGHT HAND CORNER RIGHT DOWN TO THE MIDDLE, WHICH MADE THAT WHOLE PORTION UNRESPONSIVE TO TOUCH. DUE TO WORK AND HOLIDAYS I WAS ONLY ABLE TO TAKE IT IN A MONTH LATER. I TOOK IT TO REPAIRS FOURWAYS MALL, TO ADD INSULT TO INJURY THEY GAVE ME A SAMSUNG LOAN PHONE, WHICH IS'NT A SMARTPHONE AT ALL COSTS R180, JUST BASIC TELEPHONY AND TEXTING, APART FROM THAT IT WAS VERY NOISY DURING A CALL. I WOULD ASSUME I GET THE SAME PHONE I SUBMITTED FOR REPAIRS AT LEAST. JOB #: 9574379. VERY ANNOYED I GO OUT OF POCKET AND PURCHASE A NOKIA C5, WHICH AT LEAST HAS INTERNET FUNCTIONALITY..
AFTER 10 DAYS OF GRUESOME WAITING I RECEIVE A TEXT TO COLLECT THE PHONE. I GO BACK TO FOURWAYS ONLY TO MY UTTER DISAPPOINTMENT THEY HAND ME AN UNREPAIRED iPHONE 5S BACK!
THE REPORT STATES SOFTWARE UPGRADE AS JOB DONE, WHICH IS NOTHING TO DO WITH THE PROBLEM AT ALL. I DID NOT REQUEST FOR A SOFTWARE UPGRADE AND NO ONE AT THE STORE WAS ABLE TO TELL ME WHY THAT WAS SO. THAT'S AFTER WAITING 30MIN TO GET SERVED. THE ONLY SOLUTION SUGGESTED WAS TO SEND IT BACK: JOB #9613451. VODACOM THIS IS APPALLING SERVICE, VERY VERY DISAPPOINTED!!

Company: Vodacom
Country: South Africa
City: Vodacom Repairs Fouways

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