8ta / Telkom Mobile
Absolutely disgusting service & customer care!

After trying for the last 8months to update my debit order details via email & call centre. I have all but given up! Every month I email through my new bank details yet every month I am cut-off & have to then pay in manually. I finally spoke to what I thought was a rather knowledgable person on Monday who asked me to mail thru my proof of payments so that she could re-connect me & also confirmed that she updated my bank details over the fone. I emailed her the proofs & requested that she please confirm that she had received them & notify me if there were any other payments due. 5 emails later & I am STILL waiting with a disconnected data line. Biggest mistake of my life getting an 8ta contract. If the really bad signal & super slow 3G speeds from apparently 'SA's best mobile broadband supplier' is not enough. One has to ALSO contend with non existent customer service?! HELP!!!

Company: 8ta / Telkom Mobile
Country: South Africa
City: Sunninghill

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