Telkom
TELKOM - HELKOM NOW I KNOW WHY

I reported a fault with my home internet line Monday, 27 January. The problem could not be resolved remotely, so I was told a technician would be dispatched and the turnaround time was between 24-48 hours, but I could call back later that same day to escalate the issue to ensure the problem gets resolved in the shortest time possible. Nearly 4 days later there is on indication as to when the problem will be resovled. I've spent a total of 3.5 hours on the phone on hold and being passed from pillar to post. Amazing how efficiently Telkom cuts your line when you a day late in paying your bill. I suppose that is what happens when there is a monopoly and one is just expected to it up. Well Telkom you big time! After being around as long as you have one would expect that you have ducks in a row when it comes to service delivery, but clearly that is too much asked!!! Clearly service is not as big a priority as overpricing and general exploitaton of the consumer!!

Company: Telkom
Country: South Africa
City: Johannesburg

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