Vodacom
Bad and incompeten? t Service from Call Centre Agen

I am a Vodacom contract subscriber and have been so for the past 5 years.

My account fell in arrears over the period Dec 2013 and Jan 2014
(Please see attached correspondence from Vodacom in this regard.).

I subsequently brought the account up to date on 25 January 2014 by
making a payment of R2500 at a Standard Bank branch.

Upon calling the call centre immediately after such payment I was
informed that my account was deactivated.

Upon enquiring why this was the case the initial call centre agent I
spoke to, a gentleman by name of Israel Stewart whom by the way I
believe was wholly incompetent to deal with error incorrectly advised
me that I owe an amount of R8694.88, where he got that figure only he
can say. The call was dropped and so I had to follow up with another
call and I spoke to a gentleman called Suban Yanush/ Yanesh who was
quite helpful in assisting me to get the bottom of the matter but
unfortunately unable to assist.

I was not assisted but found myself getting further frustrated,
angered and left with a sense of feeling that Vodacom is utilizing
heavy handed, unnecessary steps in resolving the problem.

The team leader whom I spoke, Meshack Lego

Company: Vodacom
Country: South Africa
City: Gauteng

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