Vodacom
SIM STILL NOT ACTIVE AFTER MORE THAN A WEEK

I tookout a new contract on the 08/01/2014 and informed the agent that my number needs to be ported. I received my phone on the 15/01. When i contacted the call centre they were unble to active my simcard for various reasons that i could not understand, i spoke to Celeste and no feedback either.. Since then i have spoken to Thokozile who still to-date is giving me feedback. i then stopped at a store yesterday 17/01 and they informed me that the Port was never done that only the call centre can assist they also logged a request for assistance on getting home i contacted the call centre and spoke to patricia asking her to call a Team leader she said thet not available and they will return my call in the morning which has not happened. I contacted the call centre on the 18/01 and spoke to Martin he said his Team Leader Domelo will call me back to date no Team leader has contacted me back and nothing resolved. I am sitting with a phone that i cannot utilise and also the 7 day policy would have lapsed and the ohone would still not be used. Please escalate this matter and the person that contacts me should have a solution and not tell me that they will get back to me.

Company: Vodacom
Country: South Africa
City: After Sales Call Centre

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