Mtn
Why have procedures, if you don't honour them?

As per instructions on MTN's website, I gave at least 30 days notice of contract cancellation to the email address they provide. In addition, I went to an MTN dealer that day (31 days before termination), and had them fax the same instructions to head office. The faxes and emails can be produced, if anyone wants them, and I've posted screenshots and more details on [URL Removed]

The store clerk said neither the fax, nor my email, were necessary and that I just call 808 when my contract expired. I said, that makes no sense, because the contract will have rolled over already, committing me to another month, so please send the faxes.

To make even more sure, I called 808 on Saturday, the day before my contract was to expire. They said they can do nothing for me, and that I should call back on Monday, after the termination date. I said, that's a new billing cycle - won't I be charged for a whole new month? They said, you'll be fine.

So, I call today. And, of course, I'm being charged for an extra month. Seriously, MTN - I was as conscientious as possible - but if you don't follow your own advertised procedures, what hope have I got?

Company: Mtn
Country: South Africa
City: South Africa

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