Vodacom
Vodacom does not sort out queris

I have queries with vodacom about my data that did not get carried over from Dec to Jan. I have had no contact from vodacom on numerous occasions, and have been waiting since the beginning of Jan to have this sorted out. then my service request gets cancelled, as the agent apparently clicked on the wrong button making then wait for a fax which I have no knowledge of as they cannot get my querie sorted out.
ear Customer, Your service request no. S3-04P32-2R5QS has been logged. We will contact you via sms, email or phone call within 24 hours.
Vodacom Customer Care: 082111.
01.01.2014 18:44:45
Dear Customer, Your service request no. S3-04P32-2R5QS has been logged.
We will contact you upon receipt of your fax.
Vodacom Customer Care 082111.
01.16.2014 11:50:21
Dear Customer. Please be advised that we have received your data billing query. You will be contacted once the audit has been completed. This can take up to 14 working days. Should you have received this sms already, we apologize and will get back to you from the date of the first sms received.
Kind regards, Vodacom Customer Care Maynard Abrahams
01.21.2014 09:00:27
they just keep dragging this out trying not sorting it out!!!

Company: Vodacom
Country: South Africa
City: SA

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