Vodacom
Lack of customer service best practices

I checked the Vodacom website for my latest bill and saw that I owe around R 4500 and immediately sent Vodacom an email via the website and web form on Saturday 19th January. I asked for an itemised bill ONLY for this month to ensure the charges are correct and have yet to receive a response. I needed to review the itemised bill before the debit order payment comes off at the end of the month to ensure that the billed amount is correct and now I will not have that opportunity since the customer service agents clearly have no SLA and no regard for providing quality and timeous customer service. Once again Vodacom has disappointed me since this is inefficient, incompetent service is not acceptable.

Company: Vodacom
Country: South Africa
City: Customer Service

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