Nashua Mobile
Customer what?

For the past 7 months we have been trying to upgrade our Internet package to their "uncapped unshared" option. What I perceive as a simple upgrade has become mission impossible. In December after numerous calls I thought we were there- 6 months of phoning we had succeeded. Oh how wrong I was. Mid jan we have hit the cap again, and when we phone to find out it is because... Yes our package has not been upgraded! So we now enter month 7 of a company that obviously employs staff that have no idea how to help. When asked on this form who is responsible I don't know. I have a list of people I have spoken to. Are they responsible or is it just poor company management who don't care about customer service? I fear the latter as this is not my first report about Nashua mobile.

Company: Nashua Mobile
Country: South Africa
City: Johannesburg

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