Telkom
1 month: no service. Ops Manager hangs up the phone

I logged a call to report a disruption in my ADSL service from Telkom 1 month ago (logged on 7 Jan after a few days w/o internet). I have since called back frequently and have had no joy in restoring my line. I was frustrated enough to cancel my services with Telkom and move to Afrihost only to find out that they still depend on Telkom. I called the Telkom helpline today and was understandably irate after 1 month of no service (for which I have paid!). The consultant (refilwe) was poor and I requested a supervisor. Zanele (allegedly the Operations Manager) took the phone after 10 straight minutes on hold (25 mins on the phone in total). She was clearly struggling to fully comprehend my line of questioning and kept repeating stuff to me. She then took incredible offence when I asked her to be quiet so I could explain my question. Following this she hung up the phone! These calls are recorded so I challenge telkom to produce the records and justify the absolutely unacceptable levels of service. Since when is it okay to hang up on paying customers? What will the conseqences be for the relevant staff? In addition I ask for one simple thing, a functioning DSL service. I am paying for it!

Company: Telkom
Country: South Africa
City: Sandton

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