Mtn
Overbilled

I lodged a complaint with MTN as from the 28 November 2013 on the billing of my data line. I was over billed in the 13 October to 14 November 2013 by an amount of R1500. I first called the call centre on 808 on the 28th of November. I was promised a reply with 5 days. I also went to Mtn offices I Cape Road Port Elizabeth on the 29th of November, again I was promised a reply with seven days. Nothing happened, I called again on the 23th December 2013. This time I found that my complaint was wrongly return. It was rewritten and I was promised a feedback within fifteen days. Again an empty promise. After a long wait, I went again to their offices on the 13th January 2014 in Cape Road Port Elizabeth. I dealt with Christiaan and the branch manager where again I stated my case. I was promised a reply the following morning in the form of an email or phone call. I am still waiting to date. It seems it's another empty promise perhaps a lie. I have have three lines with Mtn and I have been with them at least for thirteen years. It seem they don't value their customers. I never experienced such a bad customer service and lack skills in handling people.

Company: Mtn
Country: South Africa
City: Port Elizabeth

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