Telkom
A Month and Telephone Line still not fixed

I logged a call with Telkom on 12 Dec 2013 after a storm caused a tree to fall over which in turn pulled the Telkom lines down. initially I was promised that the live would be fixed by the 24th. I have called the fault reporting line 14 times and each time the operator is amazed that the fault is not fixed yet but nothing gets done about this issue. I have also been sent a bill for the month so is this a common practice that Telkom bills for a service that has been unavailable because I know I cannot bill my clients for a service that has not been delivered???

Company: Telkom
Country: South Africa
City: ADSL AND Residential Line

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