Autopage
Altech Autopage is not addressing real complaint

My cellphone account has been debited to my Credit Card account for many years. On 25 November 2012 my card was cloned and the bank stopped it immediately and issued a new card. The day I collected it from the bank, I went straight to Autopage's Bayside branch to have the banking details changed and request that they re-submit my dr order to the new account. At this stage I have had no communication from Autopage. This was around 3 Dec. I completed a form at the branch and the gentleman immediately changed my details on the system. Two days or so later, I checked online and the banking details had not updated although some other changes had. A whole lot of attempts the followed without results. I then received an sms threatening to suspend service. I immediately went back to Bayside and spoke to the same gent who phoned H/O. They promised to fix it immediately. Service was suspended (After 16 odd yrs with them) but immediately re-instated. When I got home, I then (a bit late) received a call from collections. I logged incidents, sent emails but was charged 3 reconnection fees. After numerous more calls and mails, 2 ARE BEING reversed. NO PERSONAL APOLOGY OR CALL. 0NLY AUTOMATED

Company: Autopage
Country: South Africa
City: Head Office

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