Nashua Mobile
Disappointing Disclosure to Upgrade Clients

I recently upgraded from a Blackberry BIS Talk 100 contract last week to a Samsung Galaxy Note 3 Smart S contract via the call center upgrades department. I have only been with the phone for 5 or so days but today I received a sms today to say I was almost out of airtime on a R900 limit.
I didn't understand where this was coming from but it turns out that despite the upgrade, I am still currently being charged according to the BIS contract and that means my data is now being charged at the out of bundle rate

Im not arguing the principle but just disappointed they did not inform me that this would be the case otherwise I would not have taken the upgrade at this time at all, no sensible person aware of data charges would. I had even purchased a data bundle built into my new contract with the idea this would protect me from high data usage rates but it seems this isn't the case as that only kicks in at the start of February.

As a result of this exorbitant charge resulting from the poor disclosure, I feel such client treatment warrants me invoking the National Credit Act to cancel this contract all together and return the handset and move to a more transparent service provide

Company: Nashua Mobile
Country: South Africa
City: Retentions/upgrade Call

  <     >