Nashua Mobile
Poor Customer Service

I recently took an upgrade with Nashua, my contrct ends on March but was offered an upgrade now. I had a blackberry with bis before. The upgrade is samsung s4 mini and data bundle kicks in on the 1 Feb so I am new to the whole mobile data usage as I have had bis previously a week later form having the phone I have now reached my call limit and when I call in they asked me if I want to unlock my phone by increasing my limit which I did which then followed another sms to say I have used a few more rands of my call limit/airtime. So I call nashua back and the agent proceeded to tell me the data usage has used up my call limit and I should have been advised of taking a data bundle for this period up until my data bundle kicks in. No one up until then has advised me of this and now I will have a sky high bill due to poor customer service that the agent could not advise the customer of a way forward with this new devise and data usage which I would think would be standard advice. I think this is unacceptable and the agents at Nashua should be more open with the customer and advise of all costs and products available, I now have a bill that I will have to pay because this.

Company: Nashua Mobile
Country: South Africa
City: Head office

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