Mtn
What next?

This is my third post on hellopeter about the same thing, namely mtn's refusal to even attempt to resolve my billing dispute. On both previous occassions, mtn gave me a new REQ# which is supposed to be a tracked item? My account went from a steady R149 per month for 21 months, to suddenly be in excess of R14 000 (back in October).

A previous discussion with the call centre got them to commit to doing the following (quoted from the call centre agent) "If needed I will walk to the billing department myself, and stand there to ensure that they call you". That was over a week ago, still waiting for the call.

I receive 2 accounts every month, one via email, the other in the post. Funny part is that these 2 do not tie up to each other. How can they expect me to trust it at all?

More encouraging words heard in a call to the call centre a few minutes ago "There is a massive backlog on billing queries". When I asked if this backlog goes back to October, they confirmed it did.

So their billing is in such a state that they have a 3 month backlog of queries, the accounts they send do not correspond to each other, yet they expect me to pay this ludicrous account? Not happening.

Company: Mtn
Country: South Africa
City: Billing

  <     >