Vodacom
Incorrect Billing

My partner has a "top-up" contract and as I understand it, a monthly limit is set on the account/contract that supposedly cannot be exceeded. She was shocked in November 2013 to have received notification of the amount due on her account in excess of R2, 700. She then phoned and spoke to some manager who said that someone at Vodacom would get back to her within 24 hours time re her complaint, needless to say, no one ever bothered contacting her! She was further shocked to receive notification in December 2013 of the amount due being in excess of R2, 400. She again phoned Vodacom and complained. Not sure who she spoke to but the person promised to get back to her "as soon as possible." Despite all these promises no one has made the effort to investigate the incorrect billing on her account, and no one has had the decency (still!!!) to contact her. Does Vodacom actually render any "value" to customer service and do they want to retain or lose customers??? I don't like to have to start the new year off by complaining but as customers we are sometimes left with no choice than to complain. Incidentally, my partner's cell number is 082 9205479, if someome will bother to do anything!!!

Company: Vodacom
Country: South Africa
City: Customer Service - Head

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