Telkom
ADSL outage in Brackenfell area - no feedback

I posted messages on Telkom's Facebook and Twitter pages yesterday evening, enquiring about the ADSL outage affecting Brackenfell area since 31 December 2013. I received responses this morning, asking me to send my phone number, which I did. I received a response from 'ML' that they will investigate and get back to me. This was at 11am this morning. I send another message at 3pm asking why it is taking so long to provide feedback on what the issue is, and when it is expected to be fixed. So far I didn't receive any further response. Even if they don't know what the issue is, at least communicate that, and provide customers with constant updates. Some of us are trying to work and are unable to do so with an unreliable internet connection. Is anyone willing to assist with this soonest and/or provide an update, or will the customer be ignored again as is normally the case with Telkom?

Company: Telkom
Country: South Africa
City: Brackenfell

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