Telkom
No response on outage

On Saturday 2013-02-23 I discovered that my ADSL line is once again not synchronizing. I logged a support call at 07h52 and waited. At approx 10h52 I requested an update and was told my the call center that a technician will look at the issue shortly. At approx 18h00 I called the call center again and was told that the technicians are still testing and they have not yet found the fault. I called the call center again this morning (at 08h20) only to be told now that the technicians do not work over weekends and they will only attend to the outage during the week. So three different stories for a line outage. This over and above the fact that when he line was installed I was promised that the Exchange is in the process of being upgraded and that 10mb will be made available, which to date has not been the case (at least not for me, although other subscribers on the same exchange has 10mb access). As Telkom has the monopoly on providing Adsl in his country, we are left at their mercy as there seems to be no accountability to their customers. It is not like we can go somewhere else!

Company: Telkom
Country: South Africa
City: ADSL Support

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