Vodacom
Incompetent

Every time I've had to deal with with Vodacom in Pavilion it has been a horrible experience. A month ago my fianc? and I went to go get her SIM card changed for a micro one so she could start using her new phone. We were told that her dad has to do it as the contract is in his name. We asked if there was another way as he is always busy, and we were told that if we came with a copy of his ID and a letter signed by him giving permission, we could get it changed.
When we went back, their systems were down. They very rudely told us they can't do anything due to their systems being down and carried on ignoring us. I wanted to go to another Vodacom, but they all out our way and my fianc? said we should go back another time
Today we were told that her dad has to come and change the SIM card. We showed the copy of the ID and letter, and we were told that that means nothing and that her dad must come. We told the man at the counter that we were told to bring those documents, and he called me a. We did not appreciate the way we were spoken to. I don't even speak to our animals that rudely.
This is not the first bad experience. My fianc? and I will both be leaving Vodacom because of Pav

Company: Vodacom
Country: South Africa
City: Pavilion Shopping Centre

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