8ta / Telkom Mobile
Overcharged and to

This is connected to my previous complaint on Hello Peter which has been poorly dealt with.

After my account was incorrectly terminated without my permission or consent in November, I was contacted by an 8ta agent regarding the matter - they apologized for the mistake on 8ta's part and said that I could continue on the same 10gb 10gb night surfer contract for R199. I was very happy with this as I thought this was the end UNFORTUNATELY

On my invoice I was charged a cancellation fee of R800 - for something I did not do and I am being charged R265 for the contract not the R199 stated by the agent. 2013 has been a draining financial year, and just after Christmas... really?

Please may you sort this matter out urgently and correctly this time as this is ridiculous, unprofessional and just poor customer care.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Menlyn

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