Vodacom
VODACOM INCOMPETENT AS USUAL

On 31-1-13 I called the Cancellations dept, to cancel my contract that had already expired. The consultant said that as i was calling after 12pm (12:10pm), the change would only be effected on the 2-2-2013. My husband who is a doctor & the user of that number, would have to turn the phone off from midnight 1-1-13 until midnight 2-1-13, then turn on the phone and load R29 airtime. This was confirmed in an sms received from vodacom saying "the migration request to vodacom prepaid will be processed on 01/02/13". He did this (as a doctor on call for multiple hospitals this was a nightmare to arrange). This morning nothing had changed. You can imagine our frustration after keeping the phone off for 24 hrs, to now be told that it was not processed. A supervisor in cancellations dept (Tsunduka Nkuna) explained that he could do nothing to help the situation (a frequent reply by vodacom customer care supervisors, why they have supervisors I'm still not sure), and I would need to turn my phone off from Mon am -Tues am, not really giving a about the inconvenience it causes. I'm irritated by Vodacom's incompetence (though not surprised) & am glad to be able to join Cell-C shortly.

Company: Vodacom
Country: South Africa
City: CANCELLATIONS DEPARTMENT

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