Vodacom
Let Down for the 3rd Time

I am so disappointed to be talking about Vodacom for the 3rd time now on Hello Peter. Approximately two weeks ago I called the Vodacom call centre and told them I would like to migrate contracts from the iPhone talk 120 to the talk 240. I was emailed a quote and told that someone would call me back within ten minutes to get the quotation number from me. Two days later no one had called so I called again to be told that no one knew anything about the quotation. We started the entire process again and I was told the contract had been successfully changed. Last week a received a message to say I had reached my call limit which I couldn't understand on my new contract. I once again called the call centre and was told the contract had never been changed. I've now had to buy extra minutes for this month through no fault of my own! This is the third time Vodacom have cost me money in just 2 years. I still haven't heard a word after logging a call. I am so tired and frustrated, it seems that you follow all the correct channels yet you continue to receive shocking service. I have been a customer with Vodacom for 15 years. Please may I get an answer on how this will be fixed.

Company: Vodacom
Country: South Africa
City: Customer service

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